Code of Practice
1. To observe strictly the confidence of every client at all times.
2. To observe at all times the basic rights of clients as consumers.
3. To render good service at all times and make fair charges in respect of services rendered and for merchandise supplied.
4. To ensure that advertising and marketing is always in good taste. No sensational, offensive or misleading advertising or marketing is permitted.
5. To provide clients with full and fair information about services. To have readily available price lists covering The Simple Funeral Service, and itemised charges for all the constituent parts of the Funeral Director's services and all types of coffins and caskets available.
6. To display the price lists referred to in (5) above in the public area of our premises.
7. To give a written estimate of the Funeral Director's charges and disbursements to be paid on a client's behalf, together with written confirmation of the funeral arrangements in each and every case, as soon as is practicable before the day of the funeral. No contractual agreement will have been entered into until these documents have been accepted by the client.
