Code of Practice Principles.
This Code is founded on the following ten mandatory principles. Any failure to operate in accordance with these principles will constitute a breach of this Code.
Funeral directors must:
- act in the best interests of each client, prospective client and customer;
- provide the best possible level of care to bereaved people, keeping in mind the specific needs of each client and family;
- respect and maintain the dignity of deceased people in their care at all times;
- act transparently, with honesty and integrity;
- provide clients will full and fair information about services, products and associated prices;
- behave in a way that promotes and maintains public trust in their business, the funeral directing profession and related industries;
- comply with all legal and regulatory obligations and deal with their regulators in an open, timely and cooperative manner;
- run their business effectively and in accordance with proper governance and sound risk management principles;
- run their business in a way that encourages equality of opportunity and respect for diversity;
- run their business in a way that encourages a culture that values and welcomes feedback as a way of putting things right and improving service.
This Code of Practice and adherence hereto is monitored by the National Association of Funeral Directors.
Any correspondence should be addressed to:
National Association of Funeral Directors,
618 Warwick Road, Solihull,
West Midlands B91 1AA.
Telephone: 0121 711 1343
Email: info@nafd.org.uk