Code of Practice Principles

This Code is founded on the following ten mandatory principles. Any failure to operate in accordance with these principles will constitute a breach of this Code.

Funeral directors must:

act in the best interests of each client, prospective client and customer;
provide the best possible level of care to bereaved people, keeping in mind the specific needs of each client and family;
respect and maintain the dignity of deceased people in their care at all times;
act transparently, with honesty and integrity;
provide clients will full and fair information about services, products and associated prices;
behave in a way that promotes and maintains public trust in their business, the funeral directing profession and related industries;
comply with all legal and regulatory obligations and deal with their regulators in an open, timely and cooperative manner;
run their business effectively and in accordance with proper governance and sound risk management principles;
run their business in a way that encourages equality of opportunity and respect for diversity;
run their business in a way that encourages a culture that values and welcomes feedback as a way of putting things right and improving service.